The Inspector-General of Taxation and Taxation Ombudsman (IGTO) recently released a report into the effectiveness of the ATO’s communications of taxpayer rights to complain, review and appeal.

The report – titled Investigation into the effectiveness of ATO communications of taxpayers’ rights to complain, review and appeal – emphasised that these rights (which are set out in the Taxpayers’ Charter and in the Commissioner’s instructions to staff) should be properly communicated to taxpayers.

It also described these rights – and the community’s awareness of them – as “important for maintaining confidence in the fairness of the tax administration system”.

The full report – along with summary slides, media release and the results of a 10-question survey – can be downloaded from the IGTO’s website.